Apply for Call Centre Training 2026 in South Africa. Gain customer service skills, practical experience and job placement opportunities. Apply online today!
Call Centre Training & Job Placement: Afrika Tikkun invites interested applicants who have passed Matric to participate in a 3-month Call Centre training opportunity where they will acquire skills like telephone etiquette, great communication, and active listening.
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Traffic Trainees Learnership – 2024
Training Benefits:
During the training, trainees will earn a stipend of R2 000 per week, and will also get a transport allowance to assist cover commuting costs.
The selected successful incumbent will be responsible for the companies inbound and outbound calls, to market goods and render the services available to clients.
Upon the successful completion of the training, candidates will be placed in permanent positions as Call Centre Agents.
Job Title: Call Centre Training
Duration: 3 Months
SASSA 2024 Learnership – All Provinces
Location: Randburg, Gauteng
Stipend: R2 000 per week
Closing Date: January 31st, 2024
Training Purpose:
The aim of this programme is to assist trainees develop skills that will help them provide efficient customer service, handle high volume of enquiries, and the ability to work in a team.
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Candidates can grow in the call centre industry, providing them the opportunity to enhance their skills for managerial positions.
Call Centre Training & Job Placement (Minimum Requirements)
Must have passed Grade 12
Good time management skills
Customer service skills and team player
Willing to learn and grow
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Duties and Responsibilities
Listen carefully and pick up on details to provide accurate responses.
Take quick notes, track recorded conversations while speaking to customers.
2024 Teaching Learnerships With Stipend
Adapt to unique customer queries and situations
Carry out a positive attitude when dealing with customers, understand clients situations and be formal with them
Must respond to customers promptly and proactively anticipate customer needs.
Build a clientele relationship with customers to win over trust so that they can purchase products.
Explore more learnership programmes for 2026 and discover the latest training and employment opportunities available across South Africa.
Skills Needed for Call Centre Jobs
People interested in call centre jobs should have good communication and listening skills. Applicants should be willing to assist customers, answer questions and handle different situations professionally. Basic computer knowledge, patience, problem-solving abilities and a positive attitude can also be helpful. Call centre training gives participants an opportunity to develop these skills and understand what employers expect in a professional customer service environment.
Benefits of Call Centre Training and Job Placement
Call Centre Training is a valuable opportunity for unemployed individuals who want to develop the skills needed to work in the customer service industry. The training helps participants understand how call centres operate and how to communicate professionally with customers.
During the training programme, participants may learn important workplace skills, including:
- Customer Service: How to assist customers, respond to enquiries and handle complaints professionally.
- Communication Skills: How to communicate clearly and confidently with customers over the phone.
- Telephone Etiquette: How to answer calls, transfer enquiries and maintain professional conversations.
- Computer Skills: Basic computer literacy and the use of systems commonly found in call centre environments.
- Problem-Solving: How to understand customer problems and provide suitable solutions.
- Workplace Readiness: How to prepare for interviews, follow workplace procedures and work effectively in a team.
Who Can Apply for Call Centre Training?
The programme may be suitable for unemployed South Africans who are interested in starting a career in customer servi
How to Apply for Call Centre Training 2026
Applications
Start your career today with this opportunity.
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