Apply for FlySafair Customer Service Agent Jobs 2026 in Johannesburg. Grade 12, airport and ticket sales experience required. Closing date: 10 November 2026.

FlySafair Customer Service Agent Jobs 2026 offer an exciting temporary employment opportunity for qualified candidates in Johannesburg, Gauteng. FlySafair is inviting applications from individuals with Grade 12, airport experience and ticket sales or customer service experience.

The successful candidates will assist passengers with flight bookings, ticket purchases, flight changes, customer enquiries and travel disruptions. Applicants must have good communication skills, computer knowledge and the ability to work flexible shifts, including weekends and public holidays.

If you meet the minimum requirements, you are encouraged to apply online for the FlySafair Customer Service Agent vacancy before the closing date of 10 November 2026.

Job Description – FlySafair Customer Service Agent

FlySafair Customer Service Agent Jobs 2026 offer an exciting temporary employment opportunity for qualified candidates in Johannesburg, Gauteng. FlySafair is inviting applications from individuals with Grade 12, airport experience and a background in ticket sales or customer service.

The successful candidates will assist passengers with ticket purchases, flight bookings, flight changes and general customer enquiries. The role also involves helping passengers affected by flight disruptions and cancellations while maintaining professional customer service standards.

If you have the required experience and enjoy working with people, this could be an opportunity to grow your career in the aviation industry. Interested applicants should submit their applications online before the closing date of 10 November 2026.

FlySafair Customer Service Agent Vacancy Details

• Company: FlySafair
• Job Title: Customer Service Agent
• Reference: Temp – Ticket Sales
• Reference Number: Not separately specified
• Location: Johannesburg, Gauteng
• Work Level: Junior
• Job Type: Temporary
• Duration: Less than 6 months
• Salary: Market-related
• Closing Date: 10 November 2026

Job Purpose

The purpose of the Customer Service Agent position is to provide professional assistance to passengers with ticket sales, flight bookings, travel changes and other airline-related enquiries.

The successful applicant will help customers understand airline procedures and provide support when flights are delayed, disrupted or cancelled.

The position requires someone who can communicate effectively, handle complaints professionally and remain calm in a busy airport environment.

Key Responsibilities

The successful candidate will be responsible for the following duties:

• Assisting passengers with ticket sales and flight bookings.
• Processing flight changes and providing relevant travel information.
• Explaining airline rules, regulations, terms and conditions.
• Assisting passengers affected by flight disruptions and cancellations.
• Handling customer complaints professionally.
• Protecting confidential customer information.
• Escalating difficult customer matters to the Supervisor on duty.
• Providing excellent customer service at all times.
• Ensuring that passengers receive accurate and helpful information.

Minimum Requirements

To qualify for FlySafair Customer Service Agent Jobs 2026, applicants must meet the following minimum requirements:

• Grade 12 or an equivalent qualification.
• Previous airport experience.
• Previous ticket sales experience.
• Good computer skills.
• Knowledge of Microsoft Office, including Word, Excel and Outlook.
• Excellent customer service skills.
• Strong written and verbal English communication skills.
• Good telephone etiquette.
• Conflict resolution abilities.
• Willingness to work weekends, public holidays and flexible shifts.

Important: Airport and ticket sales experience are specifically required. Applicants should clearly highlight their relevant experience when preparing their CVs.

Personal Attributes and Skills

FlySafair is looking for candidates who can demonstrate professionalism and a strong commitment to customer service.

Suitable applicants should have:

• Excellent communication and interpersonal skills.
• Good time-management abilities.
• Reliability and punctuality.
• Patience and assertiveness.
• Honesty and trustworthiness.
• The ability to work under pressure.
• Good problem-solving skills.
• A professional attitude when dealing with passengers.
• The ability to handle confidential information responsibly.

Employment Conditions

This is a temporary junior-level employment opportunity based in Johannesburg, Gauteng.

The position is expected to last less than six months, and the salary will be market-related.

Successful applicants must be prepared to work shifts, weekends and public holidays depending on operational requirements.

Looking for more employment opportunities in South Africa? Explore our latest Customer Service and General Worker Jobs to discover more vacancies, application requirements and opportunities available to qualified job seekers.

How to Apply for FlySafair Customer Service Agent Jobs 2026

Candidates who meet the minimum requirements can submit their applications through the official FlySafair recruitment platform.

Follow these steps to apply:

1. Visit the official FlySafair online application link provided below.
2. Open the Customer Service Agent vacancy.
3. Read the job requirements and employment conditions carefully.
4. Complete the online application form with accurate personal information.
5. Upload your updated CV and any required supporting documents.
6. Check that all information is correct before submitting your application.
7. Submit your application before the closing date.

Important Application Instructions:

• Applications must be submitted through the designated online recruitment platform.
• Email applications will not be accepted.
• Highlight your Grade 12 qualification and relevant airport and ticket sales experience.
• Preference will be given to members of under-represented designated groups.
• If you do not receive feedback within two weeks after the closing date, consider your application unsuccessful.

Apply Online

Important Information from FlySafair

FlySafair reserves the right not to proceed with the vacancy and may make appointments according to its operational requirements.

Submitting an application does not guarantee an interview or employment.

Applicants should ensure that their applications are complete and submitted through the official recruitment platform