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Old Mutual: Apply for open Call Centre Agent Learnership with Matriculation Certificate (Matric)
Trainee Call Centre Agent
Locations: Pinelands
Let’s Write Africa’s Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Summary
This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision.
The incumbent is individually accountable for achieving results through their own efforts with support and coaching.
- Deals with client queries via telephone in adherence with Call Centre standards under supervision.
- Escalate complex queries to more senior agents.
- Takes inbound calls and shares relevant information with assistance and on the job coaching.
- Finalises calls at point of contact where possible.
- Learner to Moderate level of technical knowledge.
- Limited multi skilling across product and process relevant to the business area.
Hours of Work
Mondays to Thursdays: 16h00 – 19h30
Fridays: from 15h00
Saturdays: 09h00 – 13h00
Proof of Registration for tertiary studies essential at application stage
Skills
Call Center, Customer Queries, Inbound Calls
Education
Matriculation Certificate (Matric) (Required)
Closing Date
19 July 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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