Details
| Closing Date | 2024/06/13 |
| Reference Number | MOT240606-6 |
| Job Title | Administrator: Bookings |
| Branch/Department | Motus Toyota |
| Job Type Classification | Permanent |
| Location – Town / City | Cape Gate |
| Location – Province/Area | Western Cape |
| Location – Country | South Africa |
| Job Description | Motus Toyota Cape Gate currently holds a vacancy for an Administrator: BookingsReporting to the Manager: Service, the candidate in this position will be required to effectively load the Service Department and take care of all available productive hours and distribute them to Service Technicians |
| Specific Role Responsibilities | Ensure telephone is answered as per telephone standardsUse current Standard Operating Procedures (SOP) strictly for appointment taking processesEnsure appointments are spread out for every ten to fifteen minutes to ensure effective customer satisfactionUpdate time bucket on a consistent basis with flat-rate to ensure all available productive time is usedMonitor appointment rates on a daily and monthly basis, including carry-overs, repeat repairs, walk-ins, etc.Monitor no show rate, and keep record of reasons of no-showsPre-print all repair orders for the following dayAppointment TakingDelivery and control of Government and Subsidy vehiclesAllocate time available for appointments, carry-overs and walk-insTimeous reminders to customers for service dailyPre-printing of job cards dailyEfficient checking of all job cards to ensure all paperwork as per SOP’s are attachedBooking and control of Special Campaign RecallsRecording of all job cards on and off site for easy access and record keepingPerform any other reasonable duties, which may be required |
| Qualifications and Experience | A minimum of Grade 12Computer literacy is essentialClear Credit and Criminal Record |
| Skills and Personal Attributes | People Handling SkillsTime-ManagementMust have excellent verbal communication skillEmpathy and honesty |
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