ABSA Youth Learnership Programme Opportunity 2025

Company: ABSA

Location: South Africa

Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

To provide excellent service to all customers through provision of product information, real time resolution of customer queries, complaints, handling and identification of customer needs through leads generation.

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General Working Conditions/Inherent Requirements

• Frequent visual, listening concentration, telephone & computer usage
• The job involves shift work where all advisors maybe required to work in varying shifts (24/7) on rotational basis to a maximum of 48Hours per week in any cycle of shifts scheduled.
• Will be required to conform to schedule adjustments based on business needs.
• Observe requirements and obligations under the workplace health and safety practices.

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Job Description

ATM Monitoring:

• Monitoring of both Onsite and offsite ATMs throughout the week including Saturdays, Sundays and Public Holidays 24 hours a day seven days a week.
• Monitoring time is from 9:15am to 5:15pm for weekdays and 9:15am to 4:15pm on weekends and public holidays.   Discrepancies picked during the monitoring are brought to the attention of the ATM custodians for further investigation or for their action.
• Send a status report to all the relevant stakeholders. This is subject to review as per business needs

Identification of Sales Leads:       

Technical Skills/Competencies

• Effective communication Skills (Oral & Written capabilities)
• Telephone Etiquette
• Negotiation Skills
• Interpersonal Skills
• Creative Problem-Solving Skills
• Decision Making Ability
• Multi-tasking
• Trouble Shooting
• Technical Inclination
• Planning Skills
• Active listening
• Speed & Efficiency

Knowledge & Expertise

• Customer service knowledge
• Multilingual
• High level of Computer literacy
• Language proficiency and writing skills
• Basic knowledge of Financial Industry products
• Absa Products and Service

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Closing Date: 02 Febuary 2025