Harambee Youth Employment Accelerator NPC
Member since Jul 2021
Location: Johannesburg, Gauteng
Date posted: 12 September 2024
Closing date: 19 September 2024
Salary: Unknown
Job type: Fixed-term
Role description
Harambee Youth Employment Accelerator Work Integrated Learning Programme
Passionate about customer service and helping others? Do you want to grow your skills and gain work experience while earning a stipend? We are looking for curious, positive and dynamic young people to join our Contact Centre Work Experience Programme. You will gain valuable contact centre experience while helping young people who have challenges in finding work.
Who is Harambee?
Harambee is a not-for-profit social enterprise that aims to solve youth unemployment through partnerships. We work to unlock jobs and break down barriers that keep millions of South Africans unemployed. Harambee is an anchor partner in a breakthrough platform called SA Youth which brings together partners and employers to create a single national platform for young people to access earning and learning opportunities. Since inception Harambee has supported over 4.4 million work seekers and enabled over 900,000 work opportunities.
Position Description
One-year work experience as a Contact Centre Guide.
You will support young work seekers/entrepreneurs via telephonic conversations/ email communications by providing them with meaningful advice and giving them practical guidance on their journey to employment.
Harambee contact centre learner responsibilities include:
● Supporting young work seekers/entrepreneurs via telephone conversations/email communications.
● Utilizing active listening, empathy, and problem-solving skills to understand young work seekers/entrepreneurs’ needs and respond with meaningful guidance and support.
● Work with our team leaders to improve processes and the experience of young work seekers/entrepreneurs.
● Attending learner modules to grow your skillset.
● Follow the Harambee values and ways of working.
Requirements and skills
● Strong verbal and written communication skills in English.
● Fluent communication in Afrikaans is advantageous.
● Basic computer literacy and typing skills.
● The ability to multi-task and manage time effectively.
● Excellent problem-solving skills.
● Demonstrate high levels of empathy and care for others.
● Ability to remain calm in stressful situations.
● Team orientated.
● Disciplined and committed.
● Applicants from LSEN schools are encouraged to apply
Role requirement
Minimum Requirements
- Commit to a one-year programme beginning 01 October 2024.
- Be available from 8am – 4.30pm, Monday to Friday, for the duration of 12-month programme.
- Must be open to working shifts and occasional weekends.
- Ideally live within no more than two taxi rides from Braamfontein in Johannesburg
- Matric (Grade 12) or Grade 10 for applicants with disabilities.
- Have basic computer literacy and ability to type.
- Have not registered for or completed a SETA accredited learnership.
- No criminal record.
- Currently unemployed with little to no work experience
- Currently not studying full-time. If studying part-time, it must not interfere with your attendance or participation in the programme.
- Harambee is an equal opportunity employer who actively supports the recruitment of people with disabilities, as such this is an inclusive work experience programme available to applicants with disabilities and LSEN learners are encouraged to apply.