Service Agent Contact Centre Position at Eskom

1. support to colleagues to aid their professional development.
2. Developing: Fostering growth and improvement within the team.

Knowledge Requirements

1. Eskom Business:Understanding of Eskom’s operations and business processes.
2. Standard Power Unit (SPU) and Prepayment Customer Tariffs: Knowledge of Eskom’s tariffs and pricing structures for power units and prepaid services.
3. Service Delivery Training:Familiarity with training related to service delivery.
4. Report Compilation: Ability to compile and analyze reports relevant to customer service and operational performance.

Skills Required

1. Computer Literacy: Proficiency in using computer systems and software.
2. Time Management: Efficiently managing time and prioritizing tasks.
3. Interpersonal Skills: Building and maintaining positive relationships with customers and colleagues.
4. Relationship Building:Developing strong connections with customers to enhance service delivery.
5. Functional and Technical Skills: Applying specialized knowledge and technical skills to perform job duties effectively.
6. Problem Solving: Identifying issues and implementing solutions to resolve customer concerns.
7. Analytical Skills: Assessing information and making informed decisions.
8. Negotiation Skills: Engaging in discussions to reach mutually beneficial outcomes.
9. Communication Skills: Clear and effective verbal and written communication.
10. Telephone Etiquette:Professional handling of telephone interactions.
11. Stress Management:Maintaining performance under pressure and managing stress effectively.

Working Environment and Culture

The Service Agent Contact Centre role is situated within Eskom’s Bloemfontein Distribution office, part of the Central East Cluster in the Free State of South Africa. Eskom is a prominent energy provider in the region, and its culture emphasizes equality, employment equity, and diversity. The organization is committed to providing a supportive work environment where all employees can thrive and contribute meaningfully to the company’s goals.

Application and Selection Process

Candidates interested in applying for the Service Agent Contact Centre position should ensure their applications are submitted before the closing date of 20 September 2024. The selection process includes reviewing applications, conducting interviews, and assessing candidates’ fit for the role based on the outlined requirements and competencies.

Candidates who do not receive communication within 28 days after the closing date should consider their application unsuccessful. Eskom reserves the right to not make an appointment for the advertised posts, and preference may be given to candidates from under-represented designated groups as part of its employment equity plan.

Commitment to Diversity and Inclusion

Eskom is dedicated to promoting diversity and inclusion within its workforce. The company’s employment equity goals emphasize creating a diverse work environment where all employees, regardless of their background, are valued and given equal opportunities for growth and development. Candidates with disabilities are encouraged to apply, reflecting Eskom’s commitment to inclusivity.

Conclusion

The Service Agent Contact Centre position at Eskom’s Bloemfontein Distribution center offers an exciting opportunity for individuals passionate about delivering exceptional customer service. With a strong emphasis on professionalism, integrity, and customer-focused solutions, this role is integral to Eskom’s operational success. Candidates who meet the qualifications and demonstrate the required skills and competencies are encouraged to apply and contribute to Eskom’s mission of providing reliable energy solutions to the community.

APPLY HERE