Location: KwaZulu-Natal, Western Cape, Eastern Cape, Limpopo, Mpumalanga, Gauteng, Free State & North West

Job Description

To manage all regulatory complaints received for the Bank and provide the internal and external customers with excellent service by ensuring that the regulatory complaints are attended to promptly, understanding the need and processing the complaint accordingly.

Job Description

• Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
• To attend to and manage all regulatory complaints logged to the Bank with efficiency, skill and knowledge.
• Deliver exceptional service that exceeds external stakeholders’ expectations through proactive, innovative and appropriate solutions.
• Engage with various regulatory bodies to ensure that a successful, positive and professional relationship is maintained.
• Collaborate and engage with internal customer to effectively resolve all regulatory complaints efficiently, and within agreed timelines.
• Provide guidance, insight and support to internal stakeholders in attending to the respective complaint to ensure fair and reasonable resolution of complaint.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements.
• Follow up with the applicable Business Unit to ensure that the complaint was resolved to the customer’s satisfaction in order to avoid unnecessary formal complaints.
• Review and validate formal responses prepared for the respective regulatory body, to ensure the highest quality of written replies and overall fairness of the response is achieved.
• Manage turnaround times for regulatory complaints to ensure that due dates are not exceeded and complaints are attended to timeously.
• Daily and weekly reporting on regulatory volumes, trends, concerns, issues and insights.
• Manage own development to increase own competencies.

Education and Experience

• Matric (Grade 12)
• NQF level 5 Qualification
• 2 -3 years’ experience in the field
• Knowledge of the various products and internal business units is essential.
• Business writing skills
• Relationship management skills

Application Closing Date

20/03/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Introduce Yourself

Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.

APPLICATIONS

APPLY ONLINE HERE