DETAILS
Closing Date
2024/01/31
Reference Number
PRE240125-2
Job TitleCall Centre AgentDepartmentSalesSite672 – BR Queenstown DepotJob Type ClassificationPermanentLocation – CountrySouth AfricaLocation – Town / CityQueenstownLocation – ProvinceEastern CapeJob Description
To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments.
Pressurized environment.
6-day position.
Required to work Saturdays and Public Holidays when required.
Ability to work in a team environment in order to achieve daily deadlines.
Qualification Requirements
Grade 12 (matric) certificate or equivalent
Competent in Ms Office e.g. Excel and Word
Experience Requirements
At least 1-year experience in FMCG sales environment.
At least 1-year experience in the field of sales administration, executions or call centres.
Previous Call Centre experience will be advantageous.
Key Outputs
Processing of orders according to the information received from customers.
Ensure pricing on captured orders are correct.
Ensure queries, complaints, concerns resolved or escalated as per procedure.
Ensure daily filing is done according to departmental requirements.
Ensure that all reports are completed and communicated.
Workflows completed as per system requirements.
Ensure that clients’ needs are met according to their expectations.
Computer literacy – Strong Computer skills – fast processing.
Liaising with internal and external customers.
Distribution and Order Maintenance on Order Action on a daily basis.
Applications
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