Gauteng, JHB – Central
R 5000 – R 5000 (Negotiable)
Contact Centre NQF Level 4 Learnership
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
You will also inform customers of the product terms and features and project a professional company image through voice and online interactions
Contact Centre NQF Level 4 Learnership Exist at one of our client in Sandton
APPLY FOR TVET INTERNSHIPS
Learnership Requirements:
Grade 12 level of education with any diploma or degree
South African citizen
Must be unemployed.
Valid proof of disability
Must not currently be studying.
Be a South African Citizen
Call Center Agent Job Responsibilities and Duties:
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Ezoic
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Ezoic
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Ezoic
Upsell products and services
Complete call logs and reports
Other duties as assigned
Ezoic
Due to EE requirements preference will be given to people with disability only.
Learnership start date: 01 December 2023
Stipend R5000 per month
For more information please contact: Pretty Dlamini
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For any information, please do not hesitate to contact us. If you don’t rplease ecieve feedback from us 2 weeks after the closing date please consider your Application unsuccesful.
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