Shoprite is looking for Extra people to train them for 3 months and work as permanent

Shoprite is looking for Extra people to train them for 3 months and work as permanent

Customer Support Specialist( SHO230615- 5)- Shoprite Group of Companies

Job Details

Reference Number SHO230615- 5
Job Type endless
position – Country South Africa
Location – Province All businesses
Purpose of the Job The MMA customer Support Specialist is to give meaningful support to Money Market Accounts
guests regarding for both technical and general account payments. This part efficiently manages all
customer queries, going over and beyond to ensure client satisfaction, as well as uniting with Computicket and Shoprite customer Care Agents to support the MMA guests. likewise, this part
manages dealer escalated incidents, communicating incident progress whilst backing for the client throughout the process.

The MMA customer Support Specialist applies well- developed query
support knowledge and customer query insight to support new MMA design/ product developments.
This part requires strictness to work weekends and/ or evenings
Job advertisement Details
Job order Finance

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New Vehicle Sales Persons at Kia South Africa
Job objects

• Being the customer- facing voice for Account payments customer difficulties, addressing, delving and furnishing feedback to the call center or client.
• Performing deep dive analysis on Account payments customer difficulties, logging legit difficulties with the correct dealer, following up with the affected dealer( s) and furnishing frequent
  feedback to the customer regarding their disagreement.
• Gather assignments learned of the disagreement operation process, and also use that information to
  produce or meliorate programs, procedures, and swish practice reference paraphernalia.
• furnishing advisement, effective, detailed, customer- informed service to MMA guests( mainly enduser, but from time- to- time B2B’s as well)
• Working with customer support peers from Computicket support and Shoprite customer Careline to ensure a harmonious and high- quality position of support.
• Together with associates, drive systems that meliorate support- related processes.
• recreation as the Voice of the customer for our MMA guests, reporting and acting on observed areas for improvement
• laboriously seeking results to customer conditions, communicating trends to leadership, and suggesting innovative results on behalf of the customer experience.
• abetting with Stores, Computicket Call Center and Shoprite Careline communication during MMA
  new point releases.
• Assuming responsibility for developing detailed knowledge about MMA product and features, as well as pivotal dealer new features and customer disagreement processes.
• Making sure internal knowledge reference runners and SOP’s for escalations are streamlined( For all
  customer support sectors).

Qualifications

• Matric/ Grade 12 instrument –( essential)

Experience

• 1 times ’ experience in customer Service, account operation support part or similar with a passion
  for customer advocacy and experience supporting financial products –( essential) Knowledge and Chops
• complete with Web Technologies and the Internet Experience taking power and driving resolution on escalated customer issues –( essential)
• Strong customer handling, conflict resolution, and problem- working chops; concentrate on quality in customer experience –( asked).
• Proficiency in MS Office, with an emphasis on Excel –( essential).

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