Collections Learnership X20

Tenacity Financial Services – Kuils River, Cape Town, Western Cape

Purpose

• Grab this opportunity where you will be given the chance to study and work at the same time!
• We are offering a 15-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Collections team to obtain a nationally recognised qualification in Contact Centre Operations (NQF level 4).

Requirements

• Minimum Grade 12
• Be currently unemployed
• A positive attitude
• Commitment to spending 15 months on the learnership programme with Tenacity
• A strong work ethic
• Ability to work shifts / weekends
• Should not be currently studying or plan to study for the duration of the programme- full/part time
• Not have taken part in a learnership or skills programme in the last 12 months
• Between the ages of 18 – 30 years

Skills & Competencies

• Strong problem solving and negotiation skills
• Customer service orientated
• Accuracy and attention to detail
• Numeracy
• Literacy
• Highly motivated and high energy levels
• Computer literate
• Ability to work independently as well as to display teamwork
• Self-monitoring, personal time/management & self-discipline
• Learning agility & adaptability
• Take ownership of tasks and targets

Responsibilities

• Resolve and action Collections queries via telephone to meet the Collections objectives of the business
• Rehabilitate accounts in an efficient and professional manner
• Achieve great customer experience and satisfaction at all times
• From time to time, action any ad-hoc instruction given by team leaders

Additional Information

• In addition to a qualification combined with relevant work experience, the successful applicant will also gain business, personal and technical call centre skills which they can use across the business and throughout their career journey.
• Preference will be given to Employment Equity & Disabled candidates in line with Tenacity’s transformation targets

Ref No

• TFS-473

Remuneration

• Market Related

Duration

• 15-month Learnership programme

Apply now : 

https://tenacity.mcidirecthire.com/External/Job?Ref=TEkBhDYErs0qhHgueWeCgt%2fyRI%2bcnPLR1MRk1RR6Cpou3ktpvROhSqni%2fBGkK6j0kzY0HZwWp5H%2fawzjLkm00%2b67Xg8SyfUTMBrMrU4URiA1oIT%2f0wESR1D9MIUDiJhJ5%2bLQs%2bUJMXqEnEiFWr6Luw%3d%3d