Position: Service Agent Customer Service Area Type of vacancy: Internal
Homework grade: T10
Area of Specialization:
Provide generic and interface customer service related to fields of specialization in a defined geographic area, with the aim of providing efficient customer service.
Department : Customer Service
Business Unit: Gauteng Cluster
Location: South Africa (Gauteng)
Reference number: TSHW202302SA
Closing date: 03/27/2023
Minimum requirements
Qualification(s):
• Relevant 3 year diploma
Experience:
• 3 years of experience in Customer Service
Skills and competencies
• Customer service and marketing skills
• Planning and organization skills
• Telephone skills
• Computer skills
• Communication and interpersonal skills
• Stress management skills
• Responsible for customer data
key responsibilities
• Directs the daily operations of the customer service activity
• Responsible for customer data
• Manage generic service activities
• Build a relationship between your customer base and Eskom through regular proactive interventions
• Performs all conventional and meter-related measurement tasks
• Processes and carries out credit management and credit income processes.
• Carry out vending and prepaid activities.
• Processing of quotes and connection activities
Applications
Click On The Link Below To Apply Online Application:
“If you have not been contacted within 28 days of the closing date of this ad, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity and diversity. In accordance with Eskom’s employment equity plan and its employment equity goals and objectives, preference may be given, but is not limited to, candidates from designated underrepresented groups.
Eskom reserves the right not to make an appointment for advertised positions. Candidates with disabilities are encouraged to apply for positions.”
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